Terms & Conditions

1. Introduction
Welcome to Yoga Roots Collective. By accessing or using our facilities, classes, or website, you agree to comply with the following Terms and Conditions. Please read them carefully before participating in any activities.

2. Membership and Class Bookings

• All memberships, class packages, and drop-in classes must be paid for in advance.

• Memberships are non-transferable and non-refundable unless otherwise stated.

• Class schedules are subject to change without prior notice.

3. Cancellation and Refund Policy

• Class cancellations must be made at least 1 hours in advance to receive a credit or reschedule.

• No refunds will be given for missed classes.

• Workshops and special events require advance booking and may have a separate cancellation policy.

4. Health and Safety

• Participants must inform instructors of any medical conditions or injuries before class.

• The studio is not responsible for any injuries sustained during practice.

• Participants are encouraged to practice within their physical limits.

• The studio reserves the right to refuse entry to anyone who appears unwell or under the influence of drugs/alcohol.

5. Studio Etiquette

• Please arrive on time and silence mobile phones before entering the studio.

• Please honour fellow participants by maintaining a quiet and positive atmosphere.

• Shoes must be removed before entering the practice space.

• Please treat all equipment provided with care

• It is hoped that each student will do their part to maintain a tidy and hygienic practice space for the benefit of all participants.

6. Liability Waiver

• By participating in any class or event at Yoga Roots Collective, you acknowledge and accept the inherent risks of physical activity.

• The studio and its instructors are not liable for any personal injuries, loss, or damage to personal belongings.

7. Code of Conduct

• Harassment, discrimination, or disruptive behaviour will not be tolerated.

• The studio reserves the right to revoke membership without a refund in cases of misconduct.

• To preserve a safe space for all participants, a teacher may at any time either refuse admittance to a session or invite a student to remove themselves during a session, with or without providing an explicit reason. This is entirely at the teacher's discretion.

• Students are required to comply with any reasonable instruction from the teacher during a session.

8. Privacy Policy

• Personal information collected during registration will be used only for studio-related communications.

• Your data will not be shared with third parties without consent.
  

9. Grievance Procedure

In the event that any student feels unfairly or unkindly treated by a teacher, the student is welcome to submit their concerns in writing to namaste@yogarootscollective.co.uk. Such grievances will be attended to sensitively and impartially. Where deemed suitable, a meeting may be arranged between a member of YRC management, the teacher and the student, at which both teacher and student will be entitled to be accompanied by a third party advocate. The intention for such a meeting will be that all parties arrive at a point of common understanding, if not full agrement. A consensual group hug would of course be the ideal desired outcome, but it is of course acknowledged that this will not be achievable or even desirable in all cases.

10. Changes to Terms and Conditions

• Yoga Roots Collective reserves the right to modify these terms at any time.

• Continued participation in classes implies acceptance of any updates.

For any questions or concerns regarding these Terms and Conditions, please contact namaste@yogarootscollective.co.uk.

Thank you for being part of our yoga community!

Privacy Policy

1. Introduction
At Yoga Roots Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our classes, or engage with our services.

2. Information We Collect
We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, billing details, emergency contact information.

• Health Information: Medical conditions relevant to your yoga practice (only when voluntarily provided).

• Technical Information: IP address, browser type, and website usage data through cookies.

• Marketing Preferences: Communication preferences and interactions with our promotions.

3. How We Use Your Information
We use your information to:

• Register and manage class bookings and memberships.

• Provide customer support and respond to inquiries.

• Send class reminders, schedule updates, and promotional messages (with consent).

• Improve our services and website experience.

• Ensure health and safety during practice.

• Comply with legal obligations.

4. Data Sharing and Disclosure
We do not sell or share your personal information with third parties, except:

• Service Providers: Payment processors, booking platforms, and marketing services that help us operate efficiently.

• Legal Requirements: When required by law or to protect the rights and safety of our community.

5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
You have the right to:

• Access, correct, or delete your personal data.

• Opt out of marketing communications.

• Withdraw consent for data processing (where applicable).

• Request information about how your data is used.

To exercise these rights, please contact us at [Email Address].

7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie settings in your browser preferences.

8. Retention of Data
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Yoga Roots Collective
86-90 Paul Street, London, England, EC2A 4NE
namaste@yogarootscollective.co.uk
07367 338 926